Swedish Support, RG & RFP

We are looking for a Swedish-speaking person with previous experience within the igaming industry, to join a stadily growing casino operator with two licensed, successful casinos aimed at the Swedish market.

Joining a rather small team, you will be wearing more than one hat, so you'll not only work with general Customer Support-queries, but also get involved with Risk, Fraudand Payments, and with Responsible Gaming.

The company is operated by igaming veterans who have previously built up some of the most well-known brands within igaming, and we believe that this opportunity is a brilliant chance for a driven person who would like to make igaming their career of choice. Ample space for professional growth can be expected!

Salary of up to €27K

Role & Responsibilities

• Customer support via mainly chat and email in Swedish and English
• Manage queries and tasks within Risk, Fraud, Payments and Responsible Gaming
• Credit manual bonuses as and when required
• Maintain accurate records of all player interactions
• Collaborate with other teams to provide a top class over-all customer experience

Skills & Experience requried

• Native(C2) Swedish speaker and excellent communication skills in English
• Previous experience of working in a customer-facing role within the igaming industry
• Interested in building a career within igaming
• Hungry for knowledge, willing to learn, someone who says teach me more
• Naturally service minded
• Highly computer and internet literate
• Ability to manage several chats simultaneously
• Time management skills and dependable
• Willing and able to work shifts (Morning/Day/Late) on a rolling rota
• Happy to work in an office-based role (not remotely) in San Gwann

About this role

• Starting Salary €24-27K Basic (€2000-2250/m depending on experience)
• Full-time role
• Modern office in St Julian's
• Shifts on a rolling rota from 9am to 01:30am
• Ample opportunity for professional growth!
• To start a.s.a.p.

Apply with your detailed CV in English. A long intro letter is not required

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Department Customer Support Role Swedish speaking Support Agent Locations Saint Julian's Yearly salary €24,000 - €27,000 Employment type Full-time