job
Malta, GziraMalta, Gzira

Kindred

Publiceringsdatum 29.05.2017

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Swedish speaking Customer Support Agent

Location: Gzira, Malta
Reports to: Team Leader
Department: Customer Service
Hours of work: 40 hours per week on a shift basis including weekends

Description of role:

Kindred, home of Unibet and many other industry leading brands, are seeking customer service agents with a desire to help us exceed our customer’s expectations. A Kindred customer service agent plays a critical part in our mission to offer our customers the best gambling experience.  This vital position requires a person who can multi-task and is committed to provide great customer service and remains comfortable under pressure. Agents communicate with our customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast-paced environment. To fit our desired profile, you need to be an enthusiastic individual who can maintain a cool and professional approach even in the most stressful situations. This vacancy is based in our HQ in Malta and offers great opportunities to those who want to kick-start their career within a young and dynamic company and work with one of the leading online gaming companies around the world.

Key Responsibilities:

  • Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s
  • Perform outbound calls according to the company policies and corporate values
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.
  • Resolve all sorts of technical problems reported by customers
  • Handle both written and verbal internal communication, which is in English
  • Work in a team, support team members and contribute to a good atmosphere on the job

Key Competencies:

  • Excellent written and verbal communication skills
  • Excellent team player
  • Pleasant personality
  • A minimum of at least 1 years’ experience in a Customer Service environment
  • Can work well under pressure
  • Works under minimum supervision
  • Apart from your native language Swedish, fluency in English is imperative.

Benefits Package:

  • 25 days holiday
  • private medical insurance
  • yearly gym membership compensation
  • free fruit and coffee everyday, free ice cream or cakse once a week
  • A packed social schedule of fun events including the legendary Kick Offs
  • Social activities, such as the running club, yoga, ice cream/cupcake Wednesday and our highly competitive ping-pong competitions
  • Excellent learning and development opportunities
  • Increased maternity and paternity leave
  • Free eye test and influenza jab
  • Share awards for all employees
  • 3 days CSR leave

Application process:

To apply for this role click on the "Ansök nu" button.  We'll be in touch shortly. All applications to be submitted in English.  

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