Become the newest member of our successful Scandinavian IT team, where you will be the
first point of contact for our
enterprise customers and be responsible for maintaining the
relationship with them and help
solve technical issues.
ManpowerGroup is a world leader in innovative workforce solutions and provider of IT services under the name of Proservia. Proservia supports a number of multinational and high-profile companies worldwide. As a Swedish Helpdesk Agent, you are offered:
- Access to our training platform powerYOU, where you receive training about CompTIA, Cisco, VMware, Microsoft etc.
- Access to gym on site
- Access to canteen
- Relocation package
- Salary: €23.500 + €1000 per year
The challenge:
We support all the Swedish companies that have purchased our client`s products and we help them
solve any
hardware or
software related issues they have. For us it is important to be able to fix every technical issue with
great success, while ensuring the best client experience!
Our customers will send you their inquiries stating their technical issue, you will check if the warranty of their product is still valid and
escalate the case to the right department.
In more detail, you will be receiving the inquiries to our
CRM system, meaning that you won’t spend much time over the phone. It
won’t be a
typical call centre environment but rather a place where you
help our customers, only once the problem has been
solved, you will follow up with a call to ensure that they are
satisfied.
About You:
We are looking for an
enthusiastic and
ambitious candidate who wants to progress within the company, as we have many different
career steps you can take. You can be a recent
graduate,
school leaver, or a
professional that wants to kick-start their career and gain some relevant experience in a
multinational environment. For you to fit in with the company culture, you need to have good
communication skills and enjoy working in a
welcoming and
friendly team, where sharing ideas and helping each other is key. It is essential that you are
tech-savvy, and you are fluent in both
Swedish and
English.
Don't delay! We're hiring as we go, send your CV to me, or call 016455214 to discuss the role.