Collection Specialist with Swedish

Finance

Permanent

Job Description

Deliver the results that drive change.

Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

About the role:

The role is based in our Global Shared Service Center in Krakow and reports operationally to OTC Team Leader.

As part of our Collection Team, you will be working with our global stakeholders making sure you contribute to building business relations with customers, resolve overdue bills and collect payments from those who owe.

Being the first point of contact for our Partners, you will maintain excellent customer service standards while being well-organised and efficient at the same time. Being part of our team means more than just working together - we have a great time, support each other and let everyone grow.

What you will do:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering a high level of customer service.

• Monitor customer accounts and follow up on overdue accounts. Evaluate customer accounts and payment history. Participate in resolution of unclear payments.

• Prepare reports (periodical and ad hoc). Prepare and update process documentation.

• Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers.

• Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC).

Qualifications & Requirements:

• University degree - finance, accounting or related

• Fluent English & Swedish

• Experience with SAP, MS Office, MS Excel

• Previous experience in Collection, Credit, Finance and/or accounting function

• Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environments

• Excellent communication skills with ability to deal with sensitive and confidential information

• Experience providing effective customer service to internal and external customers

• Demonstrated knowledge and experience in reviewing and interpreting financial reports and data

• Strong customer service skills with proactive and results driven approach

• Ability to multi-task under pressure

• Detail-oriented with an eye for continuous process improvement

Where you will be:

You will be based in a modern office in Krakow. Our Global Shared Service Center provides services for all companies in the Electrolux Group worldwide. We are dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation. We employ almost 1.000 talented people with respect to diversity & inclusion.

Benefits highlights:

• Flexible working hours & hybrid work environment (13 days working from home each month)

• Medical insurance

• Cafeteria Platform for co-financing of Multisport or vouchers

• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to: www.electroluxgroup.com.