Swedish TUI Contact Centre Agent | Work abroad

Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents. As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and ‘live happy’.

ABOUT THE JOB

• When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.
• You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy. 
• You will also successfully collaborate with other TUI departments daily. 
• All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals.  

If you love travel and all the things that our amazing holiday destinations can offer - you will probably be great at sharing that passion with our guests on holiday.

Learn all about this opportunity and life at our central Palma contact centre throughout your recruitment experience.  

ABOUT YOU

• You are a true people person - confident communicating and potentially selling to international guests. 
• Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.  
• You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.  
• You have strong verbal & written skills in one of these languages; Swedish, Norwegian, Danish or Finnish and communicational English.
• Able to work flexible shift patterns including rotating daytime and occasional night shifts. 

ABOUT OUR OFFER 

• A job at our TUI Contact Centre offers much more than your basic salary which already starts around 800€ net/month. 
• Additional payments for any night shifts and bank holidays will come on top. 
• Variable monthly payment of 10% of your salary upon achievement of targets. 
• We also take care of a private health insurance, an accommodation including bills & return flights
• You have the option for hybrid working on a seasonal permanent or permanent contract. 
• You will be working 6 days and have 3 consecutive days off so you can enjoy Mallorca at its best. 
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.  
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. 
• Get involved with charity and sustainability initiatives like the TUI Care Foundation. 
• And finally, we offer winter work and multiple permanent career development opportunities.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 

Location: Palma de Mallorca, ES, 07121

Functional Area: Contact Centres

Type of contract: Locally employed contract

Working time: Summer 2023