Swedish TUI Contact Centre Agent | Mallorca | Work abroad

Location:  

Palma de Mallorca, ES, 7009

Functional Area:  Contact Centres

Type of contract:  Flexible contract (working abroad)

Working time:  Winter 22/23

Job ID:  96163

Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents in Mallorca. As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and ‘live happy’.

 
This job offers a flexible contract to work abroad.  You must be an EU National and EU Passport is required. If you wish to work locally - please search for jobs in a specific country or destination.

ABOUT THE JOB

• When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.
• By phone, chat or email you will genuinely care and immediately reassure your guests they are in safe hands.
• It all starts with you uncovering their needs and matching them with the right service solution and/or sales opportunities.
• You could be answering questions – calling guests to sell our incredible Trips & Activities – providing simple friendly service – troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.
• You will be able to monitor and celebrate success with regular performance updates for sales and service results and for how well you have ‘solved on the spot’. 
• With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile. 

If you love travel and all the things that our amazing holiday destinations can offer - you will probably be great at sharing that passion with our guests on holiday. Learn all about this opportunity and life in our central Palma contact centre throughout your recruitment experience. 

 
ABOUT YOU

• You are a true people person - confident communicating and/or selling to international guests.
• Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure. 
• You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services. 
• Strong verbal & written language skills in any of the languages like: German, Dutch, French, Polish, Swedish, Danish, Norwegian or Finnish + communicational English.
• Able to work flexible shift patterns including rotating daytime and occasional night shifts.
• Finally … you will be proud to represent our ‘TUI Smile’ at all times.

ABOUT OUR OFFER

• Competitive salary + commission + additional payments for any night shifts and bank holidays.
• Private Health Insurance, Accomodation & Flights as standard. Your work-permit costs are covered.
• Will work on a 6 day working shift pattern and have 3 consecutive days off.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons. 
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.
• Winter work and multiple permanent career development opportunities available.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 

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