Swedish RG Analyst

An established iGaming company based in Pietà, Malta is currently looking for an RG Analyst to join their team. This is a great opportunity for someone who's genuinely passionate about iGaming and committed to promoting safe and responsible play. You'll play a vital role in identifying risk behaviours and helping players maintain a healthy relationship with gaming.

This is a fully office-based role, offering a salary of €28K + a 10% performance bonus.

Role and Responsibilities

• Communicate with players via email and phone regarding RG-related issues
• Assess reports to identify signs of addiction behaviour
• Follow internal RG procedures to provide appropriate player support
• Regularly monitor flagged accounts (daily, weekly, and monthly reviews)
• Escalate complex cases to senior management
• Recommend improvements to existing RG processes and workflows

Skills and Experience

• Native-level or fluent Swedish (spoken and written) - non-negotiable
• Fluency in English at a C1+ level
• Minimum 1 year of experience in iGaming Customer Support (non-negotiable)
• Flexibility to work shifts: 09:00-18:00 and 15:00-23:00 (no night shifts)
• Strong communication skills with a high level of empathy
• Attention to detail and an analytical mindset
• Genuine interest in RG, and compliance

About the Role

• Annual salary of €28K + 10% performance-based bonus
• Office based on shift basis (no-night shifts)
• Relocation support - Flight and 2 weeks of accommodation
• Paid training
• Birthday leave
• Health insurance
• Wellness allowance
• Fresh daily meals at the office

Interested? Apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department Legal & Compliance Role Responsible Gaming Officer Locations Pietà Yearly salary €28,000 Employment type Full-time