We are looking for pro-active, motivated and communicative people who are excited to provide high-quality service for Photobox customers. Show enthusiasm and positive energy; deliver an outstanding customer experience at every single opportunity. This is an excellent chance to work in an innovative and vibrant team!
Our Client
PHOTOBOX is a leading online digital photo service that has already gathered over 27 million members. The photo printing pros who love to get personal take their customer’s prints and turn them into unique and personalized masterpieces. They create long lasting memories in tons of colors, shapes and sizes.
Who are we looking for
- Proficiency level of Swedish (written and spoken);
- Good knowledge of English (B2 level);
- Excellent knowledge of MS Office Applications;
- Minimum high school graduated of educational background;
- Strong communication skills;
- Ability to portray professionalism and work well in a team environment;
- Available to work between Monday to Sunday, between 8 a.m. to 5 p.m.;
- Experience in telephone customer service / call center environment (preferred).
- Renewable employment contract, possibility to become permanent;
- Refund of your initial flight (9 months after contract signature);
- Possibility to live in a room in a company-owned apartment in Lisbon (for applicants who relocate to Lisbon);
- Excellent opportunity in a leading multinational company;
- Long-term career opportunities and job security;
- Multi-awarded work environment;
- Free annual flight to the homeland;
- Investment in training and personal development;
- Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.
Responsibilities
- Owning the customer questions and ensuring a timely resolution and response;
- Assisting during registration and access difficulties;
- Providing information regarding shipping and delivery;
- Providing troubleshooting and general support for the customer;
- Identifying issues for escalation and routing accordingly;
- Engagement with second line support teams;
- May interact with other departments to ensure resolution of customer questions.