Swedish Back Office Administrator

Medier isn't just a marketing agency-we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns-we deliver results.
Our philosophy is simple - hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in.

As Swedish Back Office Administrator, you will be responsible for supporting the day-to-day administrative operations of both sales agents and account managers, verifying the efficient management of player accounts, transactions, and bonus systems.

Key Responsibilities:

• Add, update, and organise bonuses in the back-office system to VIP/Sales team.
• Ensure that bonuses are applied correctly to player accounts, including deposit bonuses, and promotional offers.
• Troubleshoot any bonus-related issues and work closely with Sales and Account managers to resolve player inquiries regarding bonuses.
• Confirm that bonus terms and conditions are implemented properly and that the bonus system is functioning smoothly without errors.
• Generate and review regular reports for VIP/Sales on player activity, financial performance, and bonus usage.
• Collaborate with the VIP/Sales team to ensure if players are eligible for bonuses.
• Assist with escalations and provide support for high-priority or sensitive cases.
• Regularly check and maintain the back-office system to ensure all functionalities (including bonus and transaction modules) are working optimally.

Requirements:

• Experience in back-office administration
• Strong understanding of bonus systems, including the ability to add and configure bonuses in a back-end platform.
• Excellent organizational and problem-solving skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of financial systems and transaction processes.
• Ability to work with a team

We offer excellent benefits:

• Working in dynamic European company.
• 24 workdays of paid vacation.
• Friendly team.
• Lots of opportunities for education and development within the company.
• Official employment and full medical insurance.
• Competitive salary and attractive bonus scheme.
• Birthday celebration present.
• Breakfast and lunch partially paid by the company.
• Fruits and snacks available in the office.

Reshape marketing with us. Let's work!