Can you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution
, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
About the roleFirst things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As a Solution Architect you'll also support the growth of the business by providing technical sales support for customers and the regional sales force, including pre and post client interaction throughout the sales process. you will be the technical part of the sales person, solving the more technical and specific questions for the customer and sales. You work closely with sales to close the deal. You will prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers. Confer with customers and customer engineers to assess needs and to determine system requirements. Help clients solve problems with installed software. Communicate with sales teams to understand customer requirements and provide technical sales support. Further, you will have experience working in cross-functional teams assisting with product development and applications recommendations that align with evolving market requirements.
Your mission, should you choose to accept it:- Collaborate with commercial teams to understand customer challenges and provide technical sales support;
- Prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers;
- Be the technical linking pin between sales and the (potential) customer;
- Effective support and problem solving for new and existing enterprise clients;
- Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities;
- Aligning with RnD on future roadmap initiatives and sharing feedback on released features and client trends;
- Ability to present, develop and demonstrate products and solutions for potential and current customers;
- Partner with Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement;
- Support prospective customers, acting as the primary resource on product and technical knowledge, helping to resolve any unmet technical needs or issues clients may have;
- Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer needs;
- Create client-facing presentations with Proof of Concept, project proposals, solutions, product demos, expense estimates and offer solutions to technical complaints and concerns.
You'll be a great fit if you bring a few of the below with you:- Fluent/Native in Swedish and English
- Minimum of 4 years of relevant experience as a sales engineer, pre-sales, product specialist, and/ or technical sales;
- Proven track record selling complex technical SAAS solutions and Hotel experience;
- Strong knowledge of Cloud, SaaS, and/ or Enterprise Solutions; Basic programming skills are a plus;
- Experience in the hospitality world is a plus; Solid technical background with understanding and/or hands-on experience in software development and web technologies;
- Must be able to communicate technical solutions and product knowledge not only to technology but to business users as well;
- Understanding of the Sales Cycle and where the Sales Engineering Team is responsible; Ability to maintain focus and business acumen under sometimes stressful sales/business negotiations;
- A genuine interest in new technologies that bring innovation in hospitality;
- Ability to work in a fast-paced company, ready to work on your own or as part of a team; Highly structured and organized;
- Ability to take feedback, learn quickly, and adapt to new situations; A driver of new ideas and suggestions in order to move the company forward;
- Not afraid to challenge the status quo; Outgoing, social, ready to communicate with employees, customers, and partners across different countries and different organizational levels.
What's in it for you?Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program
- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews) - Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
Who is Mews?We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
Life at Mews That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.
Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram .
We're guided by our five key values; if you see yourself in them, it's time to get in touch.
Everyone is welcome at MewsTo reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note....don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!