Service Desk Analyst (English+Finnish/Swedish/Danish)

Whirr Crew is looking for the Service Desk Analyst, who will support client's global operations by providing high-quality technical support and customer service in one of the listed languages plus English. As a fully remote team member, you'll address end-user issues, assist in troubleshooting, and work to maintain seamless IT service desk operations for the UK and corresponding language-specific business units. The Service Desk Analyst will contribute to smooth service desk operations, maintain SLA and KPI standards, and deliver a high level of user satisfaction across client's supported language-specific business units.

Details:

Start: ASAP

Location: 100% Remote (EU-based candidates)

Allocation: Ongoing

Skill Area: IT Support and Customer Service

Task Focus: Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations.

Language Requirements: English (MUST) + Finnish or Danish or Swedish

Technology: Basic IT (Office 365, Azure AD, 1st Line Support)

What to do:- Provide 1st level IT support to end-users, addressing technical requests and resolving issues effectively.

- Manage support tickets, escalate issues as needed, and follow through to ensure user satisfaction.

- Monitor and meet service delivery SLAs and KPIs.

- Ensure clear and professional communication with users, fostering a positive support experience.

You have:

- Fluent in one of the following languages plus English

- Basic understanding of office applications and familiarity with Azure Active Directory.

- Previous experience in a 1st level IT support role, with the ability to troubleshoot common issues.

- Strong communication skills and a user-centric approach to problem resolution.

- Ability to handle multiple requests efficiently, ensuring timely responses and adherence to SLAs.