HR Operations Specialist - Swedish Speaking

Overview:

As the HR Operations Specialist, you will be a key contributor the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will also orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. This role also involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards. You will support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs.

Responsibilities:

• Drive continuous process improvement by identifying optimization opportunities in country-specific processes.
• Support in handling process deviations, determining their impact, and providing recommendations to local and global design authorities.
• Own the change order process liaising with external stakeholders ensuring gathering of requirements, pricing, implementation, updated documentation and training to internal teams.
• Ensure that global and local process standards are clearly understood, implemented, and adhered to by country teams, while accommodating client-specific requirements as necessary.
• Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
• Support with developing training materials and provide training to junior and medior team members ensuring they understand global and local standards, operating models, and process documentation.
• Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
• Support the creation or modification of processes, ensuring they meet global standards while accommodating local conditions.
• Process complex HR service cases and provide appropriate resolutions and acting as a first escalation point for the operating teams.
• Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
• Process client invoice reconciliations from multiple third parties and local governance.
• Lead the change order management process for internal applications and where applicable liaise with third parties for third party change order management.
• Orchestrate the delivery of HR services to customers, ensuring effective service delivery and smooth execution of tasks within the team.

Qualifications and Experience:

• 3-5 years of experience in the HR and Payroll outsourcing in an enterprise business outsourcing environment.
• Knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions and Insurances.
• Experience with employee lifecycle management, and HR compliance and regulations.
• Experience in managing client relationships and delivering HR services to multinational clients.
• Familiarity with Service Level Agreements (SLAs) and KPI measurement and reporting.
• Excellent communication skills with the ability to work effectively with clients and collaborate across teams.
• Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
• Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
• Problem-solving and conflict resolution skills, with the ability to drive improvements in HR processes.
• Excellent communication skills (both verbal and written), fluent in English and Swedish.

Preferred Skills:

• Experience in a Payroll and BPO outsourcing environment is preferred.
• Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
• Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is preferred.
• Certification such as PHR, or CIPD is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

We offer:

• A unique opportunity to shape and define HR operations within a new, innovative team, driving operational excellence.
• International experience: Collaborate with teams and clients across multiple regions, gaining exposure to diverse cultures and business environments.
• Innovative environment: Be part of a team that values continuous innovation and process improvement.
• Career development: Access to training, career advancement programs, and mentorship opportunities to support your professional growth.
• Competitive salary and benefits: A comprehensive compensation package, including Location-specific benefits: Flexible hybrid work options and additional perks tailored to each office location (e.g., wellness programs, commuting benefits, etc.).

If you're ready to transform payroll challenges into growth opportunities and contribute to the future of payroll services for Poland and international businesses, we'd love to meet you!

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Team International Locations Malaga Remote status Hybrid