eCommerce Support Manager (eSM) with Swedish

eCommerce Support Manager (eSM) with Swedish

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Develop and/or deliver integrated end-customer, go-to-market programs for one or more products, services and/or solutions within the global business unit or region.

Responsible for the development and/or delivery of integrated end-customer go-to-market (GTM) programs for one or more products, services and/or solutions. Examples: Integrity servers, digital photography ecosystem, security solutions, CarePacks. May be in global business unit or region, but must be focused on outbound (customer-facing) activities. Defines and/or manages execution of GTM marketing strategies and tactical plans. Develops/manages GTM program budgets. Aligns organizations/processes to achieve program goals. Develops and/or manages delivery of value propositions/messaging for assigned offerings. Develops and/or executes awareness/consideration/preference (ACP) and/or demand generation campaigns. Develops and/or executes upsell/cross-sell/attach efforts. May manage customer-facing aspects of offering launch, refresh and end-of-life (EOL) programs. May drive customer and partner development/relationships specific to GTM programs. Determines GTM program goals/benchmarks and tracks/analyzes results using closed-loop analysis. Drives continuous improvements to GTM efficiency and effectiveness.

Responsibilities:

The eCommerce Support Manager (eSM) works within a European, multicultural and fast moving Business environment, supporting Customers and Sales Force within the area of quote to order. He/she is located in a central team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:

• Key contact for the Sales organization for Customer eCatalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing in the portal
• Provides B2B solution consultancy
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams

2. Catalogue Deployment & Maintenance:

• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing update across BUs and coordination across regions
• Accountable for quality and availability of customer catalogue and pricing (including PCCS)
• Set-up simplified deals.
• Obtain price approval for customer offering and circulate within account team
• Contract/Deal Setup & Mgmt
• Supports bid preparation by providing margin, config and quote support
• Manages standard and simplified deal set-up
• Manages external lease renewal process with customer
• Manages offering and pricing updates for all Bus

3. Customer support and communication:

• Provide customized portal training
• Manage all quote requests
• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
• Proactively inform Sales or Customer on any major change in the catalogue
• Manage Demo/Certification unit requests

4. Metrics & controls

• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
• Supports the team for timely closure of all cases impacting the team's KPIs
• Prepares and presents metrics evolution monthly presentations
• Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Other:

General responsibilities:

• Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HPE's fiscal year and as reflected in HPE's performance management tool (i.e. perform2win)
• Responsible to caring for / securing the department's equipment under his/her ownership during the duration of his/her employment
• Ensures proper backup and handover during vacation and other absence
• Applies internal policies to ensure HPE policies and audit requirements are met
• Respects HPE's rules of confidentiality and private information policies
• Performs additional activities related to department's activities as assigned by managers
• Demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, HPE
• Businesses/Operations Integration
• Understands and effectively integrates HPE's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
• Understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
• Demonstrates fundamental understanding of information management systems and infrastructure
• Develops methods for supporting innovation and change across the organization
• Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Essential:

• Fluency in Swedish or Finish , German is a plus
• Degree level education in Economics, Marketing or IT related fields
• Extensive experience operartional capabilities, especially around the Direct business of EG
• Experience in working with multiple countries/sub- regions at a high level of complexity

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:
Marketing
Job Level:
Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.