Amazon Customer Service Associate - bilingual Swedish & English

What motivates you? Working in a vibrant team? Making people smile every day? If so, we would love for you to become part of the Amazon team based on-site in The Hague. We need you to help us provide world-class customer service and be able to work variable hours to match when our customers they need us most.

• Job Type: Full time 40 hours, 12 month fixed-term contract (part time 24 & 32 hours also available)
• Location: Den Haag (temporary virtual due to Covid 19)
• Pay Rate: €13.00 per hour + €1.50 Language Premium per hour plus up to €800 relocation allowance (for overseas applicants only)

So, what will you do as a Customer Service Associate?

You will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you.

No previous contact centre experience necessary, as we will provide an initial 4-week training. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time.

What skills will you need? 

• Strong communication skills in Swedish/English (fluent in written and oral)
• Experienced handling of an PC 
• Have the right to work fulltime in The Netherlands
• Friendly and customer-oriented appearance in every situation
• Willingness to work in flexible shifts (early, late, night, weekend and overtime as required)
• Minimum age: 18 years
• Due to temporary virtual, a broadband internet connection of at least 20 Mbps is required, work from home requires 50Mbps

What will your working week look like?

In order to ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday from 7am to 9pm, for a contract period of 12 months. Expect to be working 5 days a week on average during this time. Amazon customer service is open 365 days a year, which means you may be scheduled on red days. You will then of course receive a premium on your salary.

What will you get in return?

As one of the world’s largest companies, Amazon is committed to supporting you with the development of your career. Opportunities are frequent within Amazon, with most of our leadership teams having started in customer service associate roles.

In addition, we offer the following benefits: 

• Group Health Insurance
• Supplementary pension plan
• Life Insurance
• Onsite Parking benefit
• Bicycle Plan
• One-time relocation expense payment of up to €800 relocation payment if hired from overseas

What does the recruitment process look like?

The first step is to do an online assessment. If you're moving on, the next step is to have an interview with a Team Leader from the Customer Service Team. During this conversation, you will be tested on your English and Swedish language skills, in both speaking and writing. It is also the perfect opportunity to ask any potential questions you have about the team and the role. If all goes well, we look forward to taking you to the next step in the process.

If this role sounds like it’s for you, then click on the link below to start the application process! 

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you for the next steps!

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age