Join a Leading Online Casino as a Swedish-Speaking Customer Support Agent in Malta

Are you an experienced Customer Support professional with a passion for delivering top-tier service in a dynamic and fast-paced environment? Our client, one of the largest online casinos in the industry, is looking for dedicated Swedish-speaking Customer Support Agents to join their growing team in Malta.

• Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.
  
• Troubleshoot and resolve issues related to accounts, payments, and gameplay.
  
• Collaborate with internal teams to ensure smooth operations and resolve any technical or operational challenges.
  
• Provide feedback and suggestions to improve internal processes and customer satisfaction.
  
• Maintain up-to-date knowledge of the iGaming industry and company products.
  

Requirements:

• Language Proficiency: Native Swedish speaker with excellent written and verbal communication skills in English.
  
• Experience: Preferably, you will have 1-2 years of experience in customer support, particularly within the iGaming industry.
  
• Empathy: Strong interpersonal skills with the ability to approach sensitive issues with understanding and compassion.
  
• Problem-Solving Skills: Strong ability to assess issues, troubleshoot effectively, and provide clear solutions.
  
• Shift Flexibility: Willingness to work on a rotating shift schedule, including evenings and weekends.
  
• Adaptability: Comfortable working in a fast-paced, results-driven environment.
  
• Team Player: Able to collaborate effectively with colleagues and contribute to a positive team culture.
  

What Our Client Offers:

• Professional Environment: A vibrant, modern office space equipped with facilities to support a healthy work-life balance, including a penthouse kitchen offering free breakfast and lunch.
  
• Growth Opportunities: Ongoing support for your professional development, with opportunities to advance your skills and career within the iGaming industry.
  
• Competitive Compensation: A competitive salary package, including annual raises and performance bonuses of up to 10%.
  
• Comprehensive Benefits: Wellness allowances, fresh daily fruit, tea, and coffee, as well as safe transport for late shifts.
  
• Team Culture: Regular team-building activities, events, and exclusive access to beach clubs and parties that promote a collaborative and motivated work environment.