Travel Support Agent - Swedish Language

Who are we?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible - just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for a Travel Support Agent to join our growing team! In this role, you'll help ensure an exceptional travel experience by assisting customers when automation and self-service aren't enough.

Let's connect and discuss how you can make a difference on our team!

Apply to DIB if you have:

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience

• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds

• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation

• Fluency in spoken and written Swedish and English - knowledge of Danish and/or Norwegian is a plus

• Willingness to work evenings, night shifts, and weekends from home (shift-based work)

• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset

• Bonus points if you have experience working with Zendesk

What you'll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests

• Provide empathetic, professional support via phone, email, and chat

• Ensure every interaction reflects our values of speed, care, and efficiency

• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
• Cover night shifts - 10pm to 6am

• Stay updated on airline policies, travel regulations, and system changes

What's awesome about working at DIB?

• Be part of a fast-growing, modern travel company where your voice matters.

• Fully remote working model

• Training, learning, and development opportunities - we invest in your growth.

• A supportive, ambitious, and international team.

Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.

Department Travel Support Locations Sofia Remote status Fully Remote