Technical Hotline Specialist | Passenger Cars | [Swedish Market]

Company Description

We are a Bosch company, but we do not manufacture tangible goods such as DIY tools or automotive parts. Our product is service. We offer complex, technology-driven solutions and services in the field of Business Process Outsourcing (BPO), making us unique within the Bosch world. In short, we take over operations from other companies and manage them on their behalf, allowing them to focus on their core business.

At Bosch Service Solutions, our primary objective is to guarantee the best solutions and services to our clients, something we achieve in more than 30 languages worldwide. This is why we are a leading provider of process outsourcing, always leveraging technology as a foundation.

At Bosch, we are committed to fostering a diverse and inclusive work environment where every individual is valued and respected.

Job Description

Are you passionate about diagnostics and troubleshooting complex breakdowns?

If you have experience in multi-brand workshops, enjoy investigating difficult faults, and would like to continue developing all your technical expertise in a remote and international environment, this opportunity might be for you.

At Bosch Service Solutions, our main objective is to guarantee the best solutions and services to our customers, something we do in more than 30 languages around the world; that is why we are a leading provider of process outsourcing, always using technology as a base.

Furthermore, at Bosch we are committed to a diverse and inclusive work environment, where all people are valued and respected.

We are looking for automotive professionals with solid experience in advanced diagnostics who want to transition into a specialized technical position, becoming a technical reference point for other workshops. You will work by helping vehicle repair professionals diagnose and resolve mechanical, electrical, and electronic breakdowns, utilizing all your technical experience and collaborating with an international network of workshops.

What will your mission be?

You will be part of our Technical Hotline team, providing specialized technical assistance to automotive workshops in the Swedish market.

What will your day-to-day look like?

• Answer technical queries from workshops via phone and email.
• Guide automotive professionals through advanced diagnosis and repair processes.
• Analyze complex mechanical, electrical, and electronic breakdowns.
• Interpret electrical diagrams, technical documentation, and repair procedures.
• Consult databases, technical bulletins, and specialized documentation to offer the best possible solution.
• Provide technical support for hybrid and electric vehicles.
• Collaborate with international teams in technical meetings and training sessions.
• Follow up on cases until they are resolved.

What are we looking for?

We are looking for people who are passionate about the automotive sector, with a solid technical foundation and the ability to convey knowledge clearly and in a structured manner.

Essential Requirements

• Minimum of 5 years of experience in a passenger car automotive workshop.
• Extensive experience in diagnostics and troubleshooting complex breakdowns.
• Interpretation of electrical diagrams and technical documentation.
• Excellent communication skills to explain technical procedures clearly and effectively.
• Minimum B2 level of English to participate in meetings, training, and internal communications.
• C2, bilingual, or equivalent proficiency in Swedish.

• We will especially value

• Previous experience in technical support or remote assistance.
• Vocational training (FP) in Automotive, Electromechanics, or similar.
• Knowledge of hybrid and electric vehicles (EV/HEV).
• Use of an oscilloscope for advanced diagnostics.
• Experience in CAN network diagnostics and electronic systems.

What do we offer?

• Permanent contract from day one.
• Full-Time Position.
• 100% remote working model.
• Hybrid working option available for residents of the Community of Madrid.
• Complete initial training and onboarding support.
• Continuous technical training.
• Stable schedule from Monday to Friday.
• International and multicultural environment.
• Professional development within a leading company in the sector.

Our Selection Process

1. Interview with Talent Acquisition: We want to get to know you, dive deeper into your experience, and validate the job requirements.
2. Technical Interview: We will evaluate knowledge related to diagnostics, electromechanics, electrical systems, hybrid and electric vehicles, as well as your analytical and problem-solving skills.
3. Final Interview: Conversation with the head of the department.

Ready to take the next step in your career with a major multinational company?

Qualifications

• Minimum of 5 years of experience in a passenger car automotive workshop.
• C2, bilingual, or equivalent proficiency in Swedish.
• Minimum B2 level of English

Additional Information