Swedish speaking Customer Support Operator(m/f/d)

Company Description

Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe's leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

We're looking for a friendly and empathetic Swedish speaking Customer Support Operator to join our team in in Portugal. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will make a real difference in our clients' experience.

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
• Provide accurate information about products and services while addressing customer concerns with empathy and patience
• Document customer interactions and maintain detailed records in our customer relationship management (CRM) system
• Troubleshoot common customer issues and escalate complex problems to appropriate departments when necessary
• Follow company protocols and procedures to ensure consistent and high-quality customer service
• Identify customer needs and provide personalized solutions that enhance satisfaction
• Maintain a positive and professional demeanor while handling difficult or frustrated customers
• Collaborate with team members and other departments to resolve customer issues effectively
• Track and monitor customer feedback to help improve our products and services
• Meet performance targets including response time, resolution rate, and customer satisfaction metrics

Qualifications

• Fluent Swedish and English communication skills, both written and verbal
• Proven customer service experience in a corporate or support environment
• Strong interpersonal and communication skills with the ability to connect with diverse customers
• Excellent problem-solving abilities and a customer-focused mindset
• Demonstrated patience, empathy, and active listening skills
• Proficiency with computer systems and basic software applications
• Experience with CRM software or ticketing systems (preferred)
• Ability to manage multiple inquiries simultaneously and prioritize effectively
• Strong time management skills and ability to work independently
• Multilingual capabilities (preferred)
• Experience working in a remote or distributed team environment (preferred)
• Ability to remain calm and professional under pressure

Additional Information

• Full time contract (40 hours a week)
• Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off;
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Exclusive retail discounts via our 'Benefits at Work' portal
• Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
• Flexible working hours and hybrid work