Swedish speaking Customer Support Agent for iGaming Company in Malta

Ready to swap grey skies for 300 days of sunshine - and kick-start your career in the iGaming world?

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That's what this opportunity offers.

The Job - Customer Experience in Sports & Casino

You'll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails - you'll handle it all, and no two days ever look the same.

You'll become a mini-expert in sportsbook & casino, and you'll get the freedom to actually solve problems - not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

What You'll Be Doing

• Helping customers via phone, chat and email
• Solving cases fully - not just forwarding them
• Approving withdrawals and handling KYC
• Running daily security checks
• Spotting trends and sharing insights to improve processes
• Working closely with other internal teams
• Reaching your KPIs and contributing to a strong team atmosphere

Requirements
Who You Are

• Fluent in Swedish
• Curious, social and confident in your communication
• Interested in sports/casino (or at least not confused by the concept of odds...)
• Open to shift work
• A multitasker who enjoys a fast-paced environment

Benefits
What You Get

• Relocation package + bonus scheme
• Hybrid work setup + up to 40 days fully remote abroad per year
• Private international health insurance
• Wellbeing allowance
• Home office setup bonus
• Breakfast on Tuesdays, lunch on Mondays & Wednesdays
• Regular team events and a big social expat community

Career & Development

You won't get stuck here - the company invests heavily in growth.
There's an internal Academy where you can develop in areas like:

• Fraud
• Compliance
• Product
• Escalations
• Commercial

If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere - Malta might just be your next big chapter.