Sr. Assistant, Commercial Admin Support SCDMNT with Swedish language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose
The role involves supporting KAM and Field Sales in driving business with our customers by being involved and understanding the sales processes and customer needs. Contribute in a reliable and efficient way to secure commercial administration and sales support for processes within the Commercial admin framework.

Responsible for executing tasks with high quality in a timely manner according to defined SLAs. Act with ownership and accountability in deep collaboration with In-country BP and local teams.

Key Responsibilities
Ensure high quality by continuous communication and escalation to solve identified issues.
• Contribute to high quality ad-hoc business service and support for processes within the Commercial Admin framework
• Directly manage incoming cases by phone and e-mail from sales reps and customers
• Calculate manual bonuses for payouts for central customers
• Contract management and storage, including creation and updates of existing contracts
• Create, follow up and manage Marketing Funds and bonus payments for local customers
• Continuously handle system housekeeping of contracts and MF budgets in Salesforce & SAP
• Secure timely and correct article master data in the NPD launch process and update supporting documentation for customer announcements
• Update customer assortment catalogue with customer articles
• Update article data on customer demand
• Collaborate with functions in Shared Service Centre in support processes

Key Stakeholders

Internal:
• Commercial departments eg Field Sales, KAM, In-Country Commercial Operations, S&I, Finance
• SSC: NPI, Customer Master Data, Pricing, CMA team

External:
• Customers

Experience required
• Experience of providing service both by phone and email and have good experience of customer service and administration.

Qualifications required
• Knowledge of customer and product master data
• Service minded and good communicator
• Understanding of business processes

Function and technical skill required
• Excel, Office
• Salesforce, Power BI
• SAP/BW
• Lotus Notes

Behavioural competencies
• Keen to learn and apply processes in a timely manner
• Can adapt communication based on situation and task both internally and towards the customer
• Business focused & customer oriented
• Be able to consistently deliver high service
• Be flexible and handle various types of work on a daily basis that require a breadth of knowledge and skills
• Team player with strong collaboration & networking skills
• Structured & efficient

Language Capability & expert level
English - fluent
Swedish - fluent

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.