Senior Travel Consultant- Denmark - Scandinavia

Job Purpose
Job Purpose

Emirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in Denmark and Sweden . Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer

We are now looking for a Swedish-speaking Senior Travel Consultant to join our growing team in Copenhagen.

In this key role, you will play an important part in expanding our customer base and driving sales within the Swedish market. You will join an international and dynamic business, working closely with colleagues across different countries and cultures while representing the Emirates Holidays brand.

You will use your travel expertise, destination knowledge and consultative sales skills to create memorable holidays tailored to individual customer needs, while delivering exceptional service and identifying opportunities to maximise each booking.
What will I be doing?

• Achieve agreed sales, service, conversion and customer experience targets.
• Create and sell tailored holiday itineraries including flights, accommodation, meal plans, multi-centre holidays, excursions, tours and ancillary products.
• Identify appropriate upselling and cross-selling opportunities to maximise customer value while ensuring recommendations meet individual customer needs.
• Manage sales and service enquiries and correspondence within agreed service levels.
• Build strong customer relationships to encourage loyalty, repeat business and continued growth within the Swedish market.
• Maintain an up-to-date knowledge of Emirates Holidays products, destinations, entry requirements, tours, excursions and wider travel developments.
• Work effectively with airlines, hotels, ground handlers and other third-party suppliers to support bookings and resolve customer requirements.
• Create and manage complex, tailor-made, twin-centre and multi-centre itineraries.
• Support customers confidently during disruption, cancellations and other unexpected events before or during travel.
• Contribute positively to team performance and support wider sales, service and operational activity as required.
• Share ideas and recommendations that support improved customer experience and commercial performance.
• Manage multiple priorities effectively within a fast-paced sales and service environment.

Qualification

To be successful in this role, you will have:

• Previous experience within the travel industry, ideally within tour operating, retail travel or a similar customer-facing travel environment.
• Strong commercial awareness and experience working towards sales, conversion or revenue targets.
• Excellent customer service skills and a strong understanding of how to create a high-quality customer experience.
• Strong destination and geographical knowledge, particularly across the UAE, Indian Ocean and Asia.
• Experience using GDS and/or CRS systems.
• Confidence creating and selling complex or tailor-made travel itineraries.
• Strong communication and influencing skills, with the ability to build effective relationships with customers, colleagues and suppliers.
• A proactive and collaborative approach, with the confidence to share ideas and recommendations.
• Strong organisational skills and the ability to manage multiple priorities.
• Good working knowledge of Microsoft 365 applications and strong general IT skills.
• Flexibility to support the business during peak trading periods and periods of operational disruption.

Knowledge of the Danish and Swedish travel markets, including relevant consumer protection requirements, travel industry regulations and GDPR, would be advantageous.

Our essentials:

• Fluent Swedish, with a good command of Danish and English.
• The right to work in Denmark, as the role is based in our Copenhagen office.
• Previous travel industry experience.
• Strong knowledge and experience of destinations across the UAE, Indian Ocean and Asia.

Salary & benefits

What's in it for me?

As part of Emirates Holidays Scandinavia, you will have access to a strong range of benefits, including:

• Staff travel benefits, including unlimited standby travel, access to confirmed staff tickets and ID travel opportunities with participating partner airlines.
• Meal allowance.
• Eligibility to participate in the Emirates Group's non-contractual profit share scheme, subject to business performance and scheme rules.
• Vacation allowance equivalent to 3% of annual basic salary, subject to eligibility and pro-rating where applicable.
• Access to a Free Choice Account (Fritvalgskonto), providing additional flexibility over how part of your employment benefits are used, subject to the applicable scheme rules.
• Up to 25 working days' paid annual leave per year, increasing with service. Leave can be taken as it is accrued, providing greater flexibility throughout the year.
• Access to a private medical scheme, subject to the applicable plan terms and eligibility.
• Life assurance providing cover equivalent to 24 months' basic salary, subject to the applicable scheme terms.
• The opportunity to work within an international and multicultural business as part of the wider Emirates Group.