Senior Associate in Technical Complaints (with Swedish)

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Senior Associate in Technical Complaints (with Swedish)

What you do:

• Process of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
• Assign appropriate initial risk classification after review of all relevant case information
• Identify escalation needs and notification
• Apply country specific requirements and product specific requirements during processing of Technical Complaint Cases
• Support the sample handling and reimbursement process
• Create letters to complainants and 3rd party companies
• Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly
• Prepare standardized KPI reporting's
• Ensure an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures

Who you are:

• Medical/pharmaceutical/ natural science education background
• Proven professional experience in the respective process
• Ability to use the relevant IT systems (e.g., SAP)
• Computer literacy, ability to use the office suite
• Ability to lead teleconferences in an international context
• English at least B2 level written and spoken
• Swedish at least B2 level written and spoken
• Analytical skills

YOUR APPLICATION
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.

Location: Poland : Pomorskie : Gdańsk Division: Enabling Functions Reference Code: 828668

Location:

Poland : Pomorskie : Gdańsk

Division:

Enabling Functions

Reference Code:

828668