Responsible Gaming Team Leader (Swedish-Speaking)

WHO WE ARE:

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation

Glitnor has enjoyed rapid growth since its foundation in 2018 and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and a few remote team members around the world.

We are built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.

We are looking for a Responsible Gaming Team Leader to join our growing team.

We're looking for a Responsible Gaming Team Leader to join our Malta office and lead our RG operations with a focus on the Swedish market.

In this role, you'll coach and guide the RG team, oversee risk monitoring, and ensure our duty of care is upheld under the Swedish Gambling Act. While your primary focus will be Sweden, experience with other regulated markets (such as MGA, Ontario, etc.) will be considered a strong plus.

WHAT WILL YOU BE DOING?

• Lead, mentor, and support the RG team to ensure operational excellence and professional growth.
• Oversee and optimise player risk monitoring, behaviour reviews, and tailored interventions such as limits, time-outs, and account closures.
• Handle escalated RG cases with empathy, professionalism, and sound judgment.
• Build and implement KPI frameworks and quality assurance initiatives - including calibrations, scorecards, and knowledge-gap analysis - with support from the Head of RG.
• Collaborate closely with Customer Support, Compliance, Payments & Fraud, and other departments to ensure RG policies and procedures are consistently applied.
• Ensure accurate and compliant documentation of all cases, interventions, and follow-ups.
• Analyse player trends and risk data to improve workflows and strengthen RG interventions.
• Drive cross-departmental collaboration to ensure safer gambling practices are embedded company-wide.

WHO ARE YOU?

• Native or near-native Swedish speaker with strong proficiency in English (written and spoken).
• Experience in an RG leadership role - team leadership, shift leadership, or mentoring within a regulated environment (iGaming, Compliance, Risk, or Player Safety).
• Solid understanding of Sweden's duty of care obligations (omsorgsplikt) under the Gambling Act and how to apply them effectively in day-to-day operations.
• Hands-on experience with Spelpaus flows, player monitoring, and intervention processes.
• Data-driven mindset - comfortable interpreting player trends and optimising workflows.
• Excellent coaching and mentoring skills, with the ability to develop individuals and uplift team performance.
• Confident handling complex RG cases and escalations with empathy and professionalism.
• Comfortable working rotational shifts, including evenings and weekends when required.

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, but you'll also enjoy a range of fantastic perks!

• A competitive and attractive salary
• Private health insurance
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues
• Relocation package (when relevant)

At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.

Department Responsible Gaming Locations Glitnor HQ Malta