Responsible Gaming Support Agent (Swedish speaking)

WHO WE ARE:

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.

We are built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.

We are looking for a Responsible Gaming Support Agent (Swedish speaking) to join our growing team.

Working within the Compliance Team to ensure responsible gaming regulatory requirements with primary focus on Sweden. Liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers. You will continually review and improve existing policies and procedures to ensure compliance with the relevant regulatory bodies as well as provide ongoing training to customer service staff.

What will you be doing?

• Work with Responsible Gaming team to maintain regulatory requirements.
• Ensure Compliance with Swedish Gaming Responsible Gaming Legislative Requirements for websites, internal policies and reporting.
• Assist CS Team with all Swedish player RG related questions.
• Work with the Training Team to help develop the quality training programs in relation to Swedish RG requirements.

Who are you?

• Fluency in both written and oral, English and Swedish.
• Must have at least 1 year working experience in iGaming.
• Knowledge of Swedish gaming regulations.
• Excellent problem solving and analytical thinking/innovation.
• Exceptional time management and multi-tasking skills.
• Ability to draft & update the policies and procedures of the Company ensuring Compliance.
• Commitment to continuous improvement.
• Outstanding interpersonal skills.
• Resilient, approach to working in a dynamic, complex and often hectic environment.
• Operates with the highest levels of honesty, integrity and confidentiality, acting in the best interest of the business at all times.
• Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure.

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you'll also enjoy a range of fantastic perks!

• A competitive and attractive salary
• Private health insurance
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues
• Relocation package (when relevant)

At Glitnor, we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.

Department Legal & Compliance B2C Locations Malta