Responsible Gaming Agent (Swedish Speaking)

We are looking for a Responsible Gaming Agent to join our growing team.

LCKY Group is looking to hire a Swedish-speaking Responsible Gaming Agent to help us uphold the highest standards of care and integrity in player protection, while supporting our mission to create a safe and enjoyable gaming experience for all.

Based in our fantastic offices in Sliema, Malta, you'll play a vital role in identifying and managing potential problem gambling cases, working closely with internal teams to ensure that we operate responsibly and ethically at all times.

We are growing rapidly so this could be a great step into long term career progression.

What will you be doing?

• Monitor player behavior using internal tools and risk-scoring systems.
• Conduct proactive and reactive account reviews, escalating cases when required.
• Assess player risk levels through behavioral and transactional analysis.
• Contact players via phone, email, or chat to provide tailored responsible gaming support.
• Recommend and apply responsible gambling measures (e.g., deposit limits, loss limits, self-exclusion).
• Act as an escalation point for complex Responsible Gaming cases.
• Document interactions, manage follow-ups, and prepare reports for senior management.
• Collaborate with other departments to improve processes, tools, and service delivery.
• Support the ongoing development of internal RG policies and procedures.

Who are you?

• Native or near-native level of Swedish, with strong English communication skills.
• Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming.
• Some understanding of regulatory requirements in responsible gambling.
• Excellent communication and interpersonal skills, especially in sensitive situations.
• Calm, empathetic, and professional under pressure.
• Comfortable handling customer interactions via telephone, email, and chat.
• Detail-oriented, with excellent documentation and organisational skills.
• Flexibility to work shifts, including evenings and weekends.

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, but you'll also enjoy a range of fantastic perks!

• Private health insurance
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues

About LCKY Group:

LCKY Group brings together a portfolio of leading online casino brands - LuckyCasino, HappyCasino, FlaxCasino, VeraJohn and OneCasino - alongside its in-house game studio, Swintt. With a strong people-led culture and a proven ability to build and scale in regulated environments, the group is well positioned to accelerate its momentum across key markets.

LCKY Group continues to expand across international markets: Sweden, Finland, Ontario, and Chile, as well as in Spain, Denmark and the Netherlands. The Group is home to a diverse and multiskilled workforce, based in a range of locations, including Malta, Stockholm, Sofia, Barcelona, Estepona, Gibraltar and Melilla.

The Group also operates in the B2B vertical through its in-house game development studio, Swintt, which delivers high-quality slot games to operators worldwide.

With an unshakeable belief in its people that's woven into the company's DNA, LCKY Group looks boldly to the future with a focus on building appeal in regulated markets.

Learn more about us at https://www.lckygroup.com/

At LCKY Group we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.

Department Compliance Locations Malta - Sliema