Patient Support Representative with Swedish & English

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Make an impact on thousands of patient's lives by becoming part of our Patient Contact Center team. We are here to offer non-clinical support to people who are using any products from our wide, innovative portfolio consisting of cardiac implanted devices as well as hardware or app-based patient monitoring solutions. We are based in the Netherlands but interact with patients from all over the continent.
Our motivation is to be a trusted partner in personalizing remote patient care. We take pride and gratitude in going above and beyond by helping patients, making them feel heard, more comfortable, and valued.

Whilst taking calls will be your main responsibility, this is far from your typical call center job. We focus on making sure that our work results in good quality care for our patients, and not in reaching a certain number of calls per day.
So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body, or their relatives/caregivers. We educate and help with a broad variety of questions they might have and with the set-up of personalized remote monitoring systems.

Responsibilities may include the following and other duties may be assigned:

• You will be a trusted partner, educating and answering first level technical and lifestyle-related questions to our patients mostly via the phone
• In cases where a resolution cannot be provided on the spot, you escalate to second level technical staff and follow the case to make sure it gets resolved
• You make sure that the information about the call you have received is logged properly in our system. This is done according to the regulations and quality requirements that apply to a medical device company such as Medtronic
• You maintain an up-to-date knowledge on our products and therapies. You will receive coaching and trainings to do this, yet we expect that you take your responsibility to learn and apply new knowledge very seriously
• Contribute to the goals we set to improve as a department, as well as for your own personal growth.

Required Knowledge and Experience:

• Excellent communication skills via phone
• Solid empathic and people skills
• Positive, culturally sensitive attitude
• Fluent in Swedish & English
• Patience and analytical problem-solving skills
• Computer and tech savviness:
• Ability to quickly learn new technologies and applications
• Use MS Office
• You thrive being part of a close-knit and diverse team
• Background in providing patient support
• Work experience in a contact center or technical support

We work a minimum of 2 days per week in the office; the other days will be home office. Different guidelines may apply to cross border workers. Please note that for this position, relocation support is not provided.

The team: We embrace diversity and an inclusive work environment and are therefore a very diverse team with different backgrounds. Regardless of whether you have a question, a challenging case or a tough day, you can always count on someone to have your back.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here