Loan Officer - Swedish Speaker

At Multitude, we're more than just a listed European FinTech company-we're a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we're shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We are looking for a customer-focused and goal-driven Loan Officer to join our growing team in Malta. In this role, you will be responsible for making loan decisions, engaging with customers, and driving loan sales while ensuring regulatory compliance and operational accuracy. This position is ideal for someone who enjoys both analysis and customer interaction in a fast-paced digital lending environment.

Your focus:

• Review loan applications and make approval/decline decisions in line with company policies, risk standards, and regulatory guidelines
• Engage proactively with customers via phone, email, and chat to understand their financial needs and recommend appropriate products
• Promote relevant products and services, identifying upselling opportunities to increase approvals and revenue
• Provide clear, accurate, and timely communication to customers regarding loan decisions, application status, and next steps
• Handle complex customer concerns professionally, ensuring positive outcomes and customer satisfaction
• Maintain high-quality customer service through every interaction
• Ensure compliance with internal risk frameworks and external regulations
• Log and update detailed records of loan applications, customer interactions, and outcomes in company systems

What we're looking for:

• Fluent in Swedish and English, both written and spoken (additional languages are a plus)
• Strong customer service mindset with a collaborative, team-player attitude
• Prior experience in lending, banking, or customer support is a plus but not essential
• Comfortable using multiple systems and digital platforms
• Strong communication skills and ability to resolve issues on the first contact
• Detail-oriented, organized, and able to work independently

We offer:

At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace - work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work - we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth - we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities - benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme - work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Wellbeing Benefit - receive an annual allowance to support your physical and mental wellbeing
• Private Health Insurance - access comprehensive medical coverage to support your health
• Weekly Office Breakfast - enjoy a fresh start every Friday with breakfast at the office

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