E Swedish-speaking E-commerce assistant

Hey you!

Do you type faster than your mom? Do you know what an abandoned cart is without googling it? And do you think customer service should be "YAY" instead of "NAY"? Then read on and apply

What will you do?

You're the friendly voice behind the chat, email and phone, the reason why customers think "det var lätt"!" You handle the tricky stuff: complex questions, sensitive cases, and the ones where AI just doesn't cut it. Don't worry, we'll teach you so you sound like a pro after week 1.

You review AI-handled conversations and flag when quality slips. Your feedback actually shapes how our AI gets better. Jump into social media and reply to customers on Trustpilot, Messenger, Facebook and Instagram. Handle back-office tasks and deadlines like a pro across different systems. Be the client's eyes and ears: if something's broken or a process is weird, speak up.

What we love about you

You want to help people. That matters more to us than years of experience. You have native-level Swedish skills, both written and spoken. Your English is solid, too; you can jump on a call, handle questions, and write flawless emails without breaking a sweat. You've got an eye for quality and genuinely care about getting things right, not just done. You're comfortable working alongside AI tools and curious rather than threatened by them. You can use a Mac without calling IT.

Why join us?

You'll be part of our Swedish team, working alongside colleagues across our International teams. We work fast, we support each other, and we care about what we do, both for our clients and for each other.

If you're ready to make an impact and help Swedish webshops deliver a customer experience worth talking about, we'd love to meet you

What it's like working with us

We take our work seriously, but not ourselves. You'll join a fun, informal team where people support each other, celebrate wins and make space for growth. Friday drinks, office laughs and social hangouts are part of the package.

What you'll get

Full training in our tools and methods Work with cool international brands 1:1 sessions to make sure you thrive and grow.

Location: Copenhagen Type: Full-time Start-date: 1 of September

Working hours

We help our customers every day, and Monday to Friday we're available on live chat from 09:00 to 21:00. This means your work hours will vary, some days a regular shift from 08:30 to 16:30, other days from 13:00 to 21:00. You get the best of both worlds: some days a slow morning, other days a free evening

Ready to join us?

Send us your application and CV, we can't wait to meet you!

About MakesYouLocal

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they're there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries.

What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We've helped more than 400 webshops go cross-border, and we're just getting started.

From the first strategic decisions to daily webshop management and customer service, we're with our clients every step of the way, making international growth feel a little more local.

We value diversity

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you're excited about this role but not sure if you tick every box, we'd still love to hear from you

Department Client Success Locations Copenhagen Remote status Hybrid Employment type Full-time