Customer Support Analyst in a Fintech Account with Swedish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Bulgaria's affordable lifestyle offers a sea of opportunities!

Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

As a Customer Support Analyst in a Fintech Account with Swedish and English, you will be a part of a great team and all together will:

• Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Provide timely reply and accurate information on the client's request
• Assist customers through multiple channels, including phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction

As a candidate, you do not need to have experience in a similar role but you should be fluent in Swedish and English - C1/B2-equivalent.

We offer:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Long-term labor contract and stable job with  additional health insurance
• Fully paid induction training
• Career development opportunities and internal company trainings
• Attractive salary
• Employee referral bonuses
• Monthly additional amount for 50+ benefits and services to choose from – Multisport card, transport allowance, electricity bill coverage etc.
• Corporate discounts and company events
• Positive international working environment
• Support, learning & work-life balance

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.