Customer Support Agents (Swedish & English proficient)

We at Vittoria Services are looking to recruit Swedish & English speaking Customer Support Agents to join our team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment.

As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CS agent offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.

Key Role Responsibilities:

• Reply to emails, and web chats related to Casino inquiries in a professional manner;
• Strive for first contact resolution;
• Offer exceptional and proactive Customer support, which exceeds all customer/player expectations and seize opportunities to upsell products when they arise;
• Provide helpful Customer Support by identifying customer needs, resolving customer concerns;
• Be knowledgeable in all necessary areas regarding the business and its products;

• Ensure processing of email, call and chat inquiries according to internal procedures and policies;

• Ability to liaise with other departments to address customer/player's inquiries when needed.
• Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team;
• Perform additional duties and project work as assigned.

Key Personal Responsibilities:

• Fluent in Swedish and English (both spoken and written). Native or near-native Swedish proficiency strongly preferred.
• Excellent grammar, communication, and comprehension in both languages.
• Ability to handle complex customer interactions accurately and professionally.

• Has at a minimum of basic knowledge of internet troubleshooting;

• Passionate about adding value to a customer's experience and interaction;
• Excellent email, call and web chat etiquette with strong verbal and written communication skills;
• Continue to attend training / upskilling sessions to improve product specific and systems knowledge;
• Has basic troubleshooting and Multitasking skills;
• Able to portray a professional and positive attitude and can live up to our Company values;
• Be a strong team player who can motivate and drive team success;
• Can demonstrate flexibility and reliability in shifting schedules;
• Savvy in the use of Microsoft and Mobile applications;
• Dedication and enthusiasm;
• Knowledge of the wider gaming industry will be considered an asset.

Other Information:

Currently, our employee benefits comprise of the following:

• Great location at Spinola Bay
• Competitive compensation
• On-site and off-site events
• Local + Global Recognition Schemes with awards & prizes
• Private Health Insurance with preventative care (eye+dental)
• Fruit basket
• Tea biscuits
• On-site Spinola Park Gym
• Training and other Events to support your career
• Discount card with on-site food court Carob Tree
• Close-by Childcare Centre
• Suggestion Box - let us know what you think!
• Library (bring & share)
• Company sponsored car park
• Cash and/or Prize Competitions!
• Team Building Events
• Birthday Surprise Gift
• Discretionary Christmas gifts
• Wellbeing policy
• Relaxation room

• This position is remunerated with €30,571.65 per annum and pro-rated.
• Monday - Friday ; 9am-5pm CET. Schedule might change depending on business needs.