Swedish Speaking Travel Agent (Remote in Bulgaria)

About the job Swedish Speaking Travel Agent (Remote in Bulgaria)

We're a globally recognized leader in providing exceptional customer experiences and travel services. We team up with some of the world's most respected travel brands and are currently expanding our dedicated international team in Bulgaria for an exciting and impactful project with a leading global online travel platform. Our core mission is to offer unmatched support, create smooth travel journeys, and build strong, lasting relationships with travelers everywhere. If you're a highly motivated individual with native-level Swedish language skills and a passion for travel, and you excel at delivering outstanding service in a dynamic remote environment, we welcome you to join our diverse, collaborative, and forward-thinking team.

Position Summary

We're looking for a proactive, knowledgeable, and empathetic Swedish-Speaking Travel Agent to become part of our essential remote team based in Bulgaria. This is a fully remote position, giving you the freedom to work from anywhere within Bulgaria while staying connected through robust virtual collaboration tools. As a Travel Agent, you'll be the primary point of contact for Swedish-speaking travelers, offering expert guidance and assistance across various channels, including phone, email, and chat. Your main responsibilities will involve ensuring top-notch customer satisfaction, efficiently managing travel bookings, providing comprehensive information on destinations and products, and upholding the high service standards associated with our valued client's brand.

Key Responsibilities

Travel Consultation & Booking:

• Offer professional, polite, and efficient travel advice to Swedish-speaking customers through inbound phone calls, emails, and live chat.
• Help customers with a wide range of travel inquiries, such as booking flights, hotels, car rentals, package tours, cruises, and other travel-related services.
• Research and suggest appropriate travel options based on customer preferences, budget, and travel needs.
• Accurately and efficiently process bookings, changes, and cancellations using various booking systems and tools.
• Manage payment processing and ensure all financial transactions are secure and properly recorded.

Customer Service & Problem Resolution:

• Address and resolve customer complaints, concerns, and travel-related issues with empathy, patience, and a strong focus on finding solutions.
• Provide immediate assistance for urgent travel situations, like re-booking due to delays or cancellations, lost luggage, or emergency support during trips.
• Offer precise and thorough information on travel policies, visa requirements, travel insurance, and health regulations.
• Document all customer interactions, bookings, and resolutions accurately and completely within the CRM system, ensuring detailed records for future reference.

Product Knowledge & Destination Expertise:

• Develop a deep understanding of various travel products, services, destinations, and current industry trends available on the platform.
• Stay continuously informed about airline policies, hotel chains, tour operators, and global travel advisories to provide accurate and timely information.
• Act as a true representative of the travel brand, ensuring every customer interaction strengthens a positive brand image, builds trust, and encourages repeat business.

Collaboration & Continuous Improvement:

• Work effectively with remote team members, supervisors, and other departments to ensure smooth service delivery and consistent quality across all customer interactions.
• Actively participate in virtual training sessions, team meetings, and calibration exercises to improve skills, deepen knowledge of destinations and products, and ensure alignment with service standards.
• Provide valuable feedback and insights on customer trends, common issues, and opportunities for process improvements to help boost the overall customer experience and operational efficiency within the travel project.
• Contribute to a positive and supportive remote team environment by sharing knowledge and best practices to foster collective success.

Who We're Looking For

Language Proficiency:

• Swedish: Native or fluent (C2 level) - this is essential for effective communication and consultation with our Swedish-speaking travelers.
• English: Proficient (at least B2 level) - needed for internal communication, training, system navigation, and collaborating with international teams.

Skills & Experience:

• Excellent verbal and written communication skills in both Swedish and English, with a strong ability to clearly and concisely explain complex travel information.
• A strong customer-first attitude, combined with genuine empathy, patience, and a real passion for helping people plan their ideal trips.
• Proven problem-solving abilities and a systematic approach to efficiently resolve travel inquiries and issues.
• The ability to learn quickly, adapt to new booking systems, travel products, and changing industry rules and customer service best practices.
• Strong organizational skills and meticulous attention to detail for accurate booking and record-keeping in a remote setting.
• Tech-savvy, capable of quickly learning and using various internal systems, Global Distribution Systems (GDS), CRM software, and communication tools.
• The ability to work effectively both independently and within a virtual team, maintaining high productivity remotely.
• Previous experience as a Travel Agent, Tour Operator, or in a similar customer service role within the travel industry is a valuable asset, but not mandatory - comprehensive training will be provided to the right candidate who demonstrates the right attitude, communication skills, and eagerness to learn about the travel sector!
• You must currently be based in Bulgaria as this is a fully remote position within the country.

What We Offer

• Competitive Salary: A very attractive compensation package that recognizes your valuable language skills and contributions to the travel experience.
• Comprehensive Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
• Career Growth: Significant opportunities for professional development, specialized training in travel technologies and destinations, and clear internal career progression paths within our rapidly expanding global company.
• Relocation Package: Dedicated support for candidates moving to Sofia from other parts of Bulgaria, including flight tickets to Sofia and initial accommodation assistance to ensure a smooth and stress-free transition.
• Fully Remote Work: Enjoy the flexibility and convenience of working from anywhere within Bulgaria, with all necessary equipment provided by the company.
• Vibrant Work Environment: Join a diverse, international, and supportive virtual team.
• Paid Training: Comprehensive onboarding and continuous professional development programs to give you all the knowledge and tools you need to succeed in the travel industry.
• Employee Perks: Access to various employee engagement activities, wellness initiatives, and more, designed to enhance your work-life balance in a remote setting.

Why Remote Work in Bulgaria?

Bulgaria offers a fantastic blend of rich history, beautiful landscapes, and a growing expatriate community. Working remotely from Bulgaria allows you to enjoy a competitive salary while experiencing a great quality of life with a lower cost of living. This role provides the perfect opportunity to build a rewarding career in travel from the comfort of your home anywhere in the country.