Swedish - Customer Advisor (m/w/d)- Telemarketing

Our Opening and Your Responsibilities

Within an international team of Telemarketers, the main responsibility of the position is the issuance of calls to existing customers in the assigned countries to follow up on the different campaigns launched by our Marketing department.

The goal of the call is to inform and generate interest, leads. It's not sales or cold calls.

Our clients have a qualified professional profile and usually a technician in the area of R&D, Laboratory, Quality Control, Production, Engineering and Purchasing, among others, and belong to various industrial sectors such as Pharma, Food and Beverages, Chemicals, Petrochemicals.

Candidates will participate in campaigns for any of our product divisions (balances and analytical instrumentation for laboratories, industrial weighing solutions, instruments for the measurement of chemical parameters in line, among others), as well as after-sales technical services, for which they will receive prior internal training.

We are looking for dynamic candidates, with good verbal communication and high active listening. Good skills for telephone management of clients and ability to work in a team. Willingness to learn new products and different industrial environments.

Functions

• Issuing calls to customers to reactivate their interests in the product that is the object of marketing campaigns.

• Present new products to customers and, if applicable, send technical information and carry out the due follow-up.

• Detect and, as far as possible, intensify the customer's interest in the product by entering the information into the management CRM.

• Support the commercial division of the product that is the subject of the marketing campaign, directly communicating the sales opportunities that have been detected.

• Carry out the reporting of all the actions carried out in each marketing campaign.

What You Need to Succeed

Requirements
• Higher Vocational Training, highly valued technical background in electronics, life sciences, laboratory.
• Solid experience as a telemarketer/customer advisor in a B2B environment, especially in call outlining.

• It is essential to provide a level of English corresponding to a B2 for the management of technical manuals and to be able to participate in training prior to the campaigns (product, process) and internal meetings.

• Native Swedish. The calls will be made for the markets of Sweden (mainly), Norway and Denmark.

• Mastery of computer tools: office package and data communication systems with equipment and peripherals.

• Residence in Barcelona is a must

Our Offer to You

• Innovative product portfolio: We are a leading manufacturer of precision measuring instruments for applications in the laboratory, industry and trade - our measurement portfolio is used in various industries. Innovation is indispensable for us in order to guarantee our customers an improvement in their production environment.

• Security & Career Opportunities: We are the market leader in a crisis-proof growth industry and attach great importance to comprehensive induction: eLearning, classroom training, getting to know cross-functional departments, etc.

• Attractive compensation package: permanent contract, competitive target salary (fixed salary + bonus), work-at-home program, 27 vacation days/year, flexible working hours and the possibility to finish early every Friday and throughout the summer (8h-15h), interesting package of benefits, free parking right outside the door, free breakfast and fresh fruit, restaurant card, health insurance and pension plan.

• Personal responsibility & sense of togetherness: Direct reporting line to the telemarketing manager, short decision-making paths, pleasant working atmosphere, regular team events and workshops.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #
19190

Preferred Location
Cataluña

Cornellà de Llobregat

Job Type
Full-time

Legal Entity
Mettler-Toledo S.A.E.

Carrer del Segrià 7-9, 08940 Cornellà de Llobregat, Barcelona, España

+34 932 23 76 00