Sr. Assistant, Data Management with Swedish language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The role involves verbal and written contact with all CCEP external and internal customers within data management framework like customer onboarding, master data quality management, re-reported volume data management and other service-related customer matters for both new and existing customers. Responsible for executing tasks with high quality in a timely manner according to defined SLAs. Act with ownership and accountability in deep collaboration with In-country BP and local teams.

Key Responsibilities

Ensure high quality by continuous communication and escalation to solve identified issues.

Data Management

• Create new customer profiles and manage changes and corrections on existing customers
• Create new and manage changes and corrections in master data customer hierarchies
• Manage master data alignment in different systems and perform housekeeping activities
• Data mapping of external customer master data
• Perform data validation and data quality routines, participate to recurring meetings with In-Country roles to guarantee data quality and process governance and support master data initiatives
• Directly manage incoming cases by phone and e-mail from sales reps and customers

Re-reported data

• System uploads and validations of re reported data files from customers and wholesalers
• Continuously validate quality in customer and wholesaler data

Equipment audit process

• Manage Equipment audits in the different scenarios

Key Stakeholders

Internal:

• Commercial departments eg Field Sales, KAM, In-Country Commercial Operations, S&I, Finance
• Data and Insights Team
• Business, Process and Technology (BPT)
• Customer Master Data

External:

• Customers
• 3rd Party Data Providers (Catman Solutions)

Experience required

• Experience of providing service both by phone and email and have good experience of customer service and administration
• Data analysis and data handling

Qualifications required

• Basic database handling, experience of reconciling and analysing large data files
• Good computer and telephone skills, service-minded, good customer service skills

Function and technical skill required

• Excel, Alteryx, Access or similar database systems
• Salesforce, Tableau, Power BI & Analytics Tools
• Stakeholder Management & coordination
• Problem Solving & Decision making
• Build strong relationships with key internal and external stakeholders to support the execution of reporting activities

Behavioural competencies

• Easily learn different systems and routines
• Can adapt communication based on situation and task both internally and towards the customer
• Analytical, thorough and structured with an interest of details
• Be able to consistently deliver high service
• Be flexible and handle various types of work on a daily basis that require a breadth of knowledge and skills
• Problem Solving & Decision making

Language Capability & expert level

• English - fluent
• Swedish - fluent

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.