Service Desk Front Office Support with Swedish

Req ID 78178 | Wroclaw LP2, Poland, ZF CV Distribution Poland Sp. z o.o.

Job Description

We are seeking a highly motivated and technically proficient individual to join our First Line Support Team. As part of a global leader in manufacturing parts for commercial vehicles, our team plays a crucial role in ensuring seamless operations and exceptional service delivery. The ideal candidate will possess strong technical awareness and the ability to troubleshoot and resolve issues efficiently. This position offers an exciting opportunity to work in a dynamic environment, supporting our clients from Sweden and contributing to the success of our innovative solutions.

What you can look forward to as Service Desk Front Office Support:

• You will be the first-line support to provide technical support to customers, field engineers, technicians;
• Provide support to customers/users where the product is highly technical or sophisticated in nature;
• Reporting design, reliability, and maintenance problems or bugs;
• Supporting remotely customer installations.

Your Profile as Service Desk Front Office Support:

• Bachelor's degree in IT or equal experience;
• Knowledge of hardware and software connected with the strong willingness to deep dive in the complex technical issues;
• Good communication skills and a customer - and service-oriented approach;
• Experience in a Helpdesk / Customer Service Desk role is desirable;
• Fluency in Swedish and English languages both written and spoken.

Why you should choose ZF in Wroclaw:

• Open, transparent company where product leadership, relationship, and respect are key values;
• Flexible working hours;
• Hybrid mode of work (home office and work on premises);
• Free private medical care (Medicover);
• Life insurance;
• Half-year bonus based on performance;
• Multisport Card and Meals allowances (employee canteen).

Be part of our ZF team as Service Desk Front Office Support with Swedish and apply now!

Contact

Sergii Polishchuk

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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