Customer Support Swedish Speaking - Full-Time (Hybrid Working in Malta)

Besedo is now looking to employ a dynamic and positive Swedish Speaking Customer Support Agent on a Full Time basis. Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all!

Besedo is a fast growing tech-company providing tools and services to online marketplaces around the world.

At Besedo, our moderation teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators.

We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.

Your Role and Responsibilities:

• Supporting users and answer their questions via email.
• Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
• Collaborating with your team members.
• Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
• Giving input on improvements of publication rules to improve user experiences.
• Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
• Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
• Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
• Liaise with external partners  to address support queries and ensure smooth transaction processes.
• Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.

To Succeed in This Role, You Are:

• Fluent in Swedish and have good knowledge of English.
• Flexible and able to make quick decisions in a dynamic environment.
• Conscientious and reliable – commitment is one of our core values!
• Eagle-eyed with great attention to details.
• Caring about people – you will be working with securing the online safety our customers and their users.
• Ideally interested in marketplaces, shared economy and new technology.

We offer:

• An opportunity to make a positive impact on the digital world, by making the internet a  safer place.
• A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
• Career opportunities within a management or expert field.
• Ability to work from home in Malta and the office in Qormi.
• Additional vacation days.
• Free fruit, tea and coffee if you prefer working in the office.
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance, 
• Corporate discounts for gym memberships, shops and taxi's.
• Private Health Insurance, eye care tests, health and well-being professional support.
• Refer a friend bonus scheme. 
• Comprehensive training and constant feedback.
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.

Job Type: Full Time

Work Location:  We offer flexible home/office work. This role can be done fully remotely between your home in Malta or the work office in Qormi.

About Besedo:

Besedo is a Swedish company with offices in 5 locations around the world, providing content moderation solutions to leading online marketplaces, dating sites and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services.  Besedo is a very multicultural company and it shows through our employees, who between them, boast a range of 17 different languages. 

Interested candidates are encouraged to apply by uploading an application letter together with a detailed CV. All Applications will be acknowledged and treated with maximum confidentiality.

 “The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”