Customer Care Agent SME Services with Swedish

Job Description

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Customer Care Agent for SME Services with Swedish, you'll join a collaborative and forward-thinking team based in Cracow. Together, we work on delivering exceptional customer care to small and medium-sized enterprises in the Danish market. Our team ensures that every interaction is handled with professionalism, empathy, and efficiency, helping businesses feel supported and valued.

We provide assistance in Swedish across multiple channels including phone, email, and chat, making it easy for customers to reach us in their preferred way. We resolve issues related to card terminals, self-service portals, and account management, ensuring smooth daily operations for our clients.

We collaborate closely with internal teams such as Workforce Management and IT to maintain service quality and consistency. We also report and follow up on technical incidents to minimize disruptions and improve system reliability.

About Your Future Role
In this position, you will:

• Handle customer inquiries via calls, emails, and chats about acquiring or/and technical products.
• Provide technical support for card terminals and self-service portals.
• Manage administrative tasks such as updating customer details and resolving invoice-related questions.
• Collaborate with internal and external teams to ensure smooth operations.
• Use CRM, ERP, and other systems to assist customers effectively.

Essential Qualifications:

• Ability to handle customer inquiries via calls, emails, and chats with professionalism and empathy paired with good cooperation and networking skills.
• Fluency in Swedish (spoken and written). C1 level in English.
• Strong communication skills and teamwork abilities.
• Technical aptitude for reporting IT incidents.
• Service-minded, proactive, and self-driven.
• Flexible and result-oriented with a strong focus on quality.

Bonus Skills:

• Experience with Payment products and card services.
• Knowledge of GDPR, AML and KYC guidelines.

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!