Collection Specialist (with Swedish)

Job Description

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are.

We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As a Collection Specialist, you will deliver high level of customer service in Collection activities for Sweden: customer chasing, following on the customer's account, following and preparing periodical reporting and upon business request.

What you'll do:

• Perform collection process for Sweden entity: contacting customers regarding overdue accounts and determining reasons for non-payments.
• Analyze the situation in customer accounts;
• Follow up on overdue accounts, participate in resolution of unclear payments;
• Evaluate customer accounts and payment history
• Support other team members in achieving team and individual goals;
• Elaborate of reports (periodical and upon request);
• Regularly communicate with manager;
• Prepare and update process documentation and desktop procedures.
• Develop and maintain professional relationships with various Business Units, Credit Analysts, Sales, Key Individuals and Customers
• Deliver high level of customer service

Qualifications & Requirements:

• University degree in Finance, Accounting, Business Administration, or a related field
• Minimum 1 year of experience in Customer Service, Collections, Accounts Receivable, or a similar role
• Fluent Swedish (written and spoken) and good command of English
• Good knowledge of SAP and MS Office tools, particularly Excel
• Strong customer focus and communication skills
• Excellent stakeholder management and relationship-building abilities
• Organized, detail-oriented and proactive approach
• Ownership mindset and problem-solving skills
• Ability to analyze financial data and reports
• Comfortable working in a dynamic, international environment
• Ability to manage multiple priorities and confidential information

Where you'll be:

You will be based in a modern office in Krakow. Our Global Shared Service Center provides services for all companies in the Electrolux Group worldwide. We are dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation. We employ almost 1.000 talented people with respect to diversity & inclusion.

Benefits highlights:

• Flexible working hours & hybrid work environment (10 days working from home each month if you are based in Krakow)
• Medical insurance
• Cafeteria Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.