Responsibilities
- Advising clients on various issues using email and voice support;
- Outbound calls to clarify information or provide feedback to clients/partners;
- Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;
- Solving complex issues, claims, helping the client in solving a critical situation;
- Correct entry of information received from the client into the database.
Requirements
- Knowledge of the Swedish language (B2-C1)
- Knowledge of the English language (B2)
- To be both a sociable and friendly team member as well as an independent task performer
- To be fast and able to work in a dynamic work environment
- Multitasking skills
Company offers
- Remote selection process
- Great work conditions
- Corporate training for all new hires
- Additional health insurance after 6 months
- Active and fun corporate life throughout the year
- Career growth opportunities
- Rolling schedule (Mn-Sn)
- Opportunity to work either from our office in Vilnius or remotely from any city of Lithuania
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