Swedish Speaking RG Analyst

Our client, an online casino platform, is seeking a Swedish Speaking RG Analyst to join their team in Pietà, Malta. The company is renowned for its extensive selection of casino games, innovative features, and dedication to providing a top-tier gaming experience for its players.

The successful candidate will collaborate with the team to maintain the highest standards of responsible gaming practices. This role involves communicating with players via email or phone, ensuring a safe and responsible gaming environment while contributing to the continuous improvement of the company's RG operations.

The company is offering a salary of up to €28K, depending on experience.

Role and Responsibilities

• Analyze risk-scoring reports and identify signs of addictive behavior
• Communicate with players via phone or email, providing support in line with company guidelines
• Monitor escalated player registrations and conduct regular follow-ups (daily, weekly, and monthly)
• Escalate complex cases with recommendations to senior management to ensure player protection
• Collaborate closely with RG management to promote a responsible gaming culture through awareness and training initiatives

Education, Skills, and Experience

• Minimum of 1 year of experience in responsible gaming within the igaming industry
• Proficiency in Swedish at a C2 or native level
• Fluency in English, both written and spoken
• Positive attitude and a flexible approach
• Strong sense of empathy
• Ability to work effectively in a team
• Analytical mindset with exceptional attention to detail

About the Role

• Competitive remuneration
• Relocation package, including a paid flight to Malta and 2 weeks of accommodation
• Private health insurance
• Free breakfast and lunch
• Wellness allowance

Please apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

Department Analysts Role Responsible Gaming Analyst Locations Pietà Yearly salary €28,000