Ready to make a move to sunny Greece? :-) Our client is a global organisation providing customer service for some of the world's major brands. As a Customer Service Representative you’ll be a part of creating and delivering amazing customer experiences, so whether it’s getting answers for customers quickly or consulting on products, you’ll be the difference between their customer experience being just average or an exceptional one. To get you off on the right foot we are offering new starters free flight tickets to Greece, 4 weeks free hotel accomodation to help you out while you look for your own flat/apartment plus a 1000 Euro signing bonus. On a day to day basis you will be required to: Be the first point of contact for incoming communications from Swedish speaking customers (email/phone/chat)Assist customers by answering questions, providing advice and resolving issuesTrack and follow cases to ensure they're closed in an efficient and timely mannerMaintain high customer satisfactionMaintain strong, professional relationships with all partners and show empathy at all timesWork towards reaching targets
To be successful in the role you should: • Be fluent in Swedish and have a communicative level of English • Have at least a High school diploma or equivalent • Be able to apply and explain your product or service knowledge • Be a competent computer user • Have good communication and interpersonal skills.
What we offer:1000€ signing bonusRelocation package - the company pays the cost of your travel to Greece plus 4 weeks of hotel accommodation while you look for your own place.Work from home - if everything goes well in the first 3 month then you have the option of working from your home rather than coming to the officePermanent contractMonthly salary 1,300€ gross Bonus 13th and 14th salary paid each yearPerformance-based incentives (top 25% of people get bonus cca: 8% of base salary)3 weeks paid training25 days’ annual leave per yearPrivate health insurance after 1 monthExcellent working premises in Athens city centre
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