Publiceringsdatum 24.09.2023

Swedish Customer Engagement Agent

We're looking for a Customer Engagement Agent to join our team and make his own contribution to our products.

Main responsibilities:
  • Making daily outbound calls and follow-ups;
  • Assisting new players and current players to ensure they are fully aware of all the aspects of the games and tools we offer, ensure customers are aware of our kyc and rg processes and flows
  • Answering to and helping out with customer queries
  • Point of contact for customer interactions over phone
  • Funnel customer pain points into the organization as a driver for change
  • Work with other departments such as Payments, Risk, and Customer Support.

  • An energetic passion for customer service and speaking directly with customers;
  • Fluent Swedish speaker
  • Good interpersonal skills
  • Work experience from a similar role and, or a good understanding of the iGaming industry;

What we offer:
  • Working in a dynamic European company
  • Flexible work hours
  • Ability of career and professional growth within the company
  • Corporate events
  • Young and friendly team

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