Spanien, BarcelonaSpanien, Barcelona

ESL Education

Publiceringsdatum 15.05.2023

12 har ansökt


Language Travel Consultant & Customer Care - Swedish market

Job Description

We are currently looking for a Language Travel Consultant for our Swedish market, based

in Barcelona

Achieves Sales objectives by:

  • Identifying customer needs through effective questioning and selecting appropriate products
  • Using product knowledge to identify sales opportunities and match right product to clients’ requirements
  • Offering clients the product corresponding to client’s needs and expectations
  • Preparing personalized quotations by email, mail, over the telephone in face to face meetings and through the various social medias used by ESL
  • Maximizing all sales opportunities through customer interaction
  • Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.

Achieves Customer Care objectives by:

  • Processing bookings and managing customer’s files
  • Invoicing courses, collecting invoices and ensuring receipt of payment
  • Assisting customers before, during and after their stay
  • Dealing with complaints and special requests (for instance, negotiating the possibility
  • to extend the language course for one week).
  • Assures quality of service offered to clients corresponds to ESL quality standards.
  • Applying ESL’s sales and Customer Care processes and following-up clients as per ESL deadlines policies
  • Handling daily dispatched workload following ESL deadlines policies
  • Processing clients following ESL deadlines policies
  • Offering clients customized consultancy including all information as per ESL policies
  • Providing clients a professional service that exceeds their expectations
  • Identifying customer needs through effective questioning and selecting appropriate products
  • Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities
  • Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks
  • Contributes to the implementation of the Marketing actions in the office’s area
  • Assures effective communication with client, partners, other departments and direct manager
  • Adheres to all company policies, procedures and business ethics codes
  • Protects organization's value by keeping information confidential
  • Follows national and international current affairs in order to keep informed of events which may occur in tourist areas
  • Knows the products and services offered by ESL perfectly
  • Organizes and plans his/her own work and being flexible (depending on the period deadlines and workload)
  • Special projects as assigned


Your professional skills:

  • You must have previous experience in a sales position, ideally in a travel agency
  • You possess interpersonal and communication skills
  • You are able to work in an autonomous and organised manner, with a high sense of responsibility
  • You are  a Swedish speaker (C1/C2)  and have a very good level of English (at leas level C1), any other language is a bonus

Your personal skills:

  • You have a sense of contact and communication
  • You are available and flexible, with a good team spirit
  • You possess a good knowledge of geography
  • You have experience and a taste for travelling

Additional Information

What we offer you

  • The opportunity to develop your skills in an international environment
  • A first experience in the exciting field of language travel
  • A dynamic work atmosphere
  • Ticket Restaurant 
  • Free coffee and tea
  • Breakfast on Mondays and Fruit on Thursdays
  • Language courses 
  • Medical insurance (optional) 
  • Flexibility  policy
  • Half day free on your Birthday 


  • Corporate ethics oriented sustainable development
  • Place of work: Barcelona 
  • Start date: asap
  • Type of contract: Permanent with trial period 
  • Reference: SALES_SWE_BCN



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