Language Travel Consultant & Customer Care - Swedish market

Job Description

We are currently looking for a Language Travel Consultant for our Swedish market, based

in Barcelona

Achieves Sales objectives by:

• Identifying customer needs through effective questioning and selecting appropriate products
• Using product knowledge to identify sales opportunities and match right product to clients’ requirements
• Offering clients the product corresponding to client’s needs and expectations
• Preparing personalized quotations by email, mail, over the telephone in face to face meetings and through the various social medias used by ESL
• Maximizing all sales opportunities through customer interaction
• Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.

Achieves Customer Care objectives by:

• Processing bookings and managing customer’s files
• Invoicing courses, collecting invoices and ensuring receipt of payment
• Assisting customers before, during and after their stay
• Dealing with complaints and special requests (for instance, negotiating the possibility
• to extend the language course for one week).
• Assures quality of service offered to clients corresponds to ESL quality standards.
• Applying ESL’s sales and Customer Care processes and following-up clients as per ESL deadlines policies
• Handling daily dispatched workload following ESL deadlines policies
• Processing clients following ESL deadlines policies
• Offering clients customized consultancy including all information as per ESL policies
• Providing clients a professional service that exceeds their expectations
• Identifying customer needs through effective questioning and selecting appropriate products
• Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities
• Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks
• Contributes to the implementation of the Marketing actions in the office’s area
• Assures effective communication with client, partners, other departments and direct manager
• Adheres to all company policies, procedures and business ethics codes
• Protects organization's value by keeping information confidential
• Follows national and international current affairs in order to keep informed of events which may occur in tourist areas
• Knows the products and services offered by ESL perfectly
• Organizes and plans his/her own work and being flexible (depending on the period deadlines and workload)
• Special projects as assigned

Qualifications

Your professional skills:

• You must have previous experience in a sales position, ideally in a travel agency
• You possess interpersonal and communication skills
• You are able to work in an autonomous and organised manner, with a high sense of responsibility
• You are  a Swedish speaker (C1/C2)  and have a very good level of English (at leas level C1), any other language is a bonus

Your personal skills:

• You have a sense of contact and communication
• You are available and flexible, with a good team spirit
• You possess a good knowledge of geography
• You have experience and a taste for travelling

Additional Information

What we offer you

• The opportunity to develop your skills in an international environment
• A first experience in the exciting field of language travel
• A dynamic work atmosphere
• Ticket Restaurant 
• Free coffee and tea
• Breakfast on Mondays and Fruit on Thursdays
• Language courses 
• Medical insurance (optional) 
• Flexibility  policy
• Half day free on your Birthday 

 

• Corporate ethics oriented sustainable development
• Place of work: Barcelona 
• Start date: asap
• Type of contract: Permanent with trial period 
• Reference: SALES_SWE_BCN