Customer Support Representative (Swedish speaker)

One of the largest medical technology companies in the world has an exciting vacancy for a Swedish speaker to join their customer support team in Watford. The successful applicant will respond to customer enquiries concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all necessary equipment, onboarding and training to be able to work remotely as a hybrid model will be in place (2 days from the office and the rest from home). Working hours are Monday to Friday / 7 – 15:30h.

Your responsibilities will include:

Delivering exceptional customer service and product support via telephone and email across the Swedish-speaking market

Demonstrating empathy, patience and resilience while safely assisting customers

Ensuring that all enquiries via telephone and email are being responded to in a timely manner

Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Swedish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package – reach out to us today to find out more details!

Profile:

Required to be fluent in Swedish to a native level

Fluency in written and spoken English

Previous experience in a customer service, customer support or help desk role would be desirable

Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus