Danmark, CopenhagenAgreena
Publiceringsdatum 17.08.2023
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Customer Success Specialist, Swedish Speaking (part-time)
Agreena is an exciting, dynamic and purpose-oriented organisation united in a mission to drive impact for farmers and the climate. While we're rooted in agriculture, finance and technology, our team of experts range from soil carbon scientists and software developers to market strategists and regulatory affairs experts. More than 30 nationalities are gathered under the common Agreena flag - either working from our headquarters in Copenhagen or remotely across Europe.
Agreena provides solutions that drive both environmental and financial sustainability. Within the last year alone, we have helped farmers across 13 countries in their conversion journey to regenerative farming practices. Our company offers a supportive and positive work environment with opportunities for learning, leading and growth no matter where you are in your professional journey. We believe in giving our employees a lot of responsibility, and we encourage new thinking, innovation and fun.
And this is where you come in:
As a CS Specialist, your role will be to oversee a portfolio of farmers on our platform, onboard new farmers onto the programme and actively support our yearly carbon program cycle. You will therefore have frequent contact with farmers and landowners, to support them in navigating the programme and its requirements.
In this role, you will also often liaise with the company's other teams, such as Product or Business Development, to improve the entire customer experience.
You will join a dynamic and international team (8+ nationalities), which is thriving on teamwork and playing a central role in supporting Agreena's growth.
Join us in the Customer Success team, and you'll add your talent and creativity to help decarbonise agriculture by supporting farmers across Europe to transition into sustainable practices.
How you will make an impact:
- Serve as the lead point of contact for all customer account management matters
- Organise and support the harvest year cycle through onboarding and validating new users and supporting them in reporting their activities
- Build and maintain strong, long-lasting customer relationships
- Collaborate with the sales and marketing team to identify and grow opportunities within your territory
- Assist with challenging client requests or issue escalations as needed
- Reinforce the support activities by answering to customer requests and claims
Requirements to succeed in the role:
- Bachelor degree in a relevant subject (Business, Sustainability, Agriculture, ...)
- Fluent in English and Swedish
- Excellent interpersonal and communication skills
- Ability to juggle multiple accounts or projects at a time, while maintaining sharp attention to detail
- Ability to communicate, present and influence key stakeholders at all levels of an organisation
- We want someone that would potentially switch to full time around September
Bonus points if you:
- Experience in agriculture or sustainability
- Experience in a customer-facing position such as Customer Success, Account Management, Supply Chain or Support.
- Experience with MS Office (particularly MS Excel) and CRM softwares (e.g. Salesforce, Zoho, Hubspot) is a plus
- Russian would be an advantage
Additional info:
- This position may require occasional travel to join conferences, meet with farmers
- Flexible working hours and working from home policy, though this is a HQ position in Copenhagen
- All levels of experience are welcome
What's in it for you:
- A unique opportunity to join and help shape a fast-growing tech scale up with the determination and ambitious mission to reverse climate change;
- A truly global environment where you can collaborate and socialise with diverse and passionate colleagues;
- Team events throughout the year;
- An exciting purpose-led culture and mission;
- Open communication and supportive feedback culture.
Be your best-self everyday at Agreena
At Agreena we are devoted to building an environment that promotes equality, inclusion, and diversity. We are on the path towards expansion and growth so with that, we believe everyone's uniqueness should be celebrated and embraced to help us achieve this exciting journey. This is critical to our success and innovation. We want to build a product that is loved by our customers and we want the same to be reflected in our teams.
With this in mind, we are working to ensure Agreena remains a diverse and inclusive environment for everyone.
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