Trodo Sia

Publiceringsdatum 08.08.2023

6 har ansökt

Customer Service Specialist (Swedish or Norwegian speaking)

The role

The Swedish or Norvegian speaking Customer Service Specialist serve as the first point of contact to our customers and bears a significant level of responsibility for the impression created during and after interactions with us.

Knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of a company's offerings is critical for frontline service specialists.

Areas of Responsibility

  • Promptly and effectively addressing customer issues across all communication channels.
  • Identifying customer needs and provide support in the use of specific features and services provided by Trodo.
  • Serving as a exemplary representative of the company when providing information about its products or services.
  • Handling customer orders and fulfill requests based on their inquiries.
  • Escalating cases outside of your expertise according to the department guidelines.
  • Covering team member responsibilities during absences at the request of direct managers.
  • Maintaining a polite, helpful, and professional manner at all times.


  • Excellent English and Norwegian, and/or Swedish language skills.
  • 2 years of experience in a similar role or in the work within Customer Service.
  • Attention to detail.
  • Take responsibility and ownership of assigned cases.
  • Keep informed of new and updated guidelines regularly.
  • Solid problem-solving abilities to identify the underlying causes of customer issues.
  • Ability to stay composed and calm in a high-pressure, fast-paced work environment.
  • Adherence to the basic principles of communication and ethics.
  • Strong empathy and active listening to diffuse tense situations and aid in resolving them.
  • Ability to work independently to accomplish tasks with minimal supervision by having a high sense of responsibility and accountability.
  • Good computer skills, including proficiency in Microsoft Office package.
  • Understanding of the 1C and Zendesk software would be considered as advantage.
  • Basic understanding of Confluence.

What we offer
  • Salary range starting from 1600-1800 EUR gross, to be reviewed based on the skills and experience level of the candidate.
  • Premium health insurance
  • Extra holidays for parents with children
  • Loyalty holidays
  • Paid certification and education
  • Employee Purchase Program
  • Extra days off for special occasions
  • Mental health support program
  • Fruits (and ice cream during summer), and refreshments in the office
  • Family-friendly workplace
  • Celebrations of employee important life moments
  • Cooperative team outings, such as Paintball, Go carts, PS5 game nights, table football tournament etc.
  • Collaborative experiences, that are a blast, featuring pancake art competitions, waffle iron battles, Friday slice day, and more!
  • Corporate events

Fler jobb i Lettland

Hitta din lägenhet i Lettland


Workwide använder cookies för att webbplatsen ska fungera så bra som möjligt. Genom att fortsätt använda webbplatsen godkänner du användningen av cookies.