Polen, KatowicePolen, Katowice


Publiceringsdatum 22.08.2023

7 har ansökt

Customer Care Specialist with Swedish

Company Description

SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 98,000 employees, we operate a network of more than 2,650 offices and laboratories around the world.

For over 140 years, we have created an organization with an open and friendly culture, offering a safe working environment and stable employment. We provide our employees with a variety of development opportunities within a team where people respect and help each other.

For our "OnTrack" project, we are looking for collaborative, motivated, initiative-takers , to contribute to our new project scope.

Job Description

Main tasks:
  • Providing support to customer inquiries related to OnTrack project by responding to customer calls, emails and/or chats
  • Analyzing and processing customer claims
  • Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
  • Helping to navigate customers through the portal to enable relevant data submission
  • Managing all necessary documents and information received from clients
  • Coordinatng cooperation with inspection centers and/or various SGS departments (if required)


This role is ideal if you have :
  • proficiency in Swedish at a minimum B2 level
  • proficiency in English at a minimum B2 level
  • good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
  • Ability to multitask and maintain a high level of work organization
  • developed interpersonal skills and customer-oriented attitude
  • analytical skills and an eye for detail and fast learning skills

Nice to have:
  • proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech

Additional Information

Our Offer:
  • variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
  • contract of employment with regular business hours Mon-Fri (08:00/09:00 am - 04:00/05:00 pm)
  • Depending on the needs and preferences of the candidate: 100% remote work ; work in a hybrid system with office workonly 2 times a month, to foster team integration and collaboration; or on-site office work
  • full initial training and constant support from the most experienced workers on every step of your individual career path
  • semi-annual performance-based bonuses
  • package of additional benefits: co-financing of the MultiSport card, Medicover private medical care, group insurance, access to My Benefit cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program

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